When to file a dispute
Disputes should be filed when the session did not meet the agreed-upon expectations or violated StudyAny's quality standards. Common reasons include: content mismatch, session not occurring, quality issues, inappropriate behavior, or technical problems caused by the mentor.
Disputes can be opened by practitioners up to 7 days after a session ends. Once filed, the payment hold is immediately locked and cannot be released until the dispute is resolved.
- Content mismatch: Session content didn't match the description
- Session missing: Mentor didn't show up or session didn't occur
- Quality issues: Poor or incomplete delivery
- Inappropriate behavior: Unprofessional or unsafe conduct
- Technical issues: Problems caused by mentor's technical setup
- Other: Any other valid reason not covered above
How to file a dispute
Navigate to your completed bookings and select the session in question. Click 'File Dispute' and provide a detailed description of the issue.
Include screenshots, chat logs, or any supporting evidence. The more detail you provide, the faster we can resolve your case. Both parties will be notified immediately.
- Go to Profile → Bookings → Completed
- Select the session you want to dispute
- Click 'File Dispute' button
- Select a reason code and provide detailed description
- Upload supporting evidence (screenshots, files, etc.)
- Submit and wait for admin review
Dispute resolution process
Our admin team reviews disputes within 48 hours. During review, the payment hold remains locked (HOLD_L1 state) and cannot be released to either party.
If the dispute is approved: The full hold amount is refunded to the practitioner's wallet immediately. The mentor does not receive payment.
If the dispute is rejected: The hold transitions to HOLD_L2 and is extended by an additional 24 hours before release to the mentor. This gives practitioners time to appeal if needed.
What we review
Our team examines multiple factors when resolving disputes: agenda alignment with what was delivered, communication history between parties, shared materials and prep work, session recordings (if available), and mentor's track record on the platform.
We aim to be fair to both parties and base decisions on objective evidence rather than subjective opinions.
Timeline and appeals
Most disputes are resolved within 5 business days. You'll receive email notifications at each stage: filed, under review, and resolved.
If your dispute is rejected and you believe the decision was incorrect, you can contact support@studyany.com with additional evidence. Appeals are reviewed by senior team members.